Support

/Support
Support 2018-05-17T21:26:33+00:00

Where’s my stuff?

After your purchase is completed, you should be redirected to a page with your download link on the page. You should also receive an e-mail containing a link to download your product. This is the e-mail associated with your PayPal account. Most of the time, this works flawlessly, but occasionally, our download e-mail ends up in your spam or junk folder. Other times, the client e-mail program will not display the e-mail, but it will show up in your online webmail.

Occasionally, buyers from Europe do not receive an automatic download link. Please notify us immediately if you do not receive one within a few minutes.

If you’ve tried everything and still can’t find the e-mail, DON’T PANIC, we’re eager to help you out. Here’s what to do:

  1. Send us an e-mail to support@c4depot.com:  with your name and e-mail associated with your purchase (so we can find you in the system)
  2. Be a little bit patient, We respond as soon as we see a problem, but give us 24 hours just in the off chance we’ve been taken hostage and can’t get to the computer.
  3. As soon as we hear about your matter, we will send you a link manually.

Remember, If you live in Australia, we’re probably asleep, so you’ll need to wait until business hours in California before we’ll see your e-mail.

Product Questions

Again, send us an e-mail directly. This is much more efficient than the forum, but you can also post there provided you do both. We’ll respond as soon as we see your e-mail in our inbox.

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About C4Depot

C4Depot is the site we’ve built to showcase our 3D environment systems and models. Our environments and models can be used for most commercial purposes without any royalties. Please download our end user’s license agreement for more specific details on usage and license restrictions.

C O N T A C T

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Kyle Gruba

Kyle is the 3D genius behind this site. His knowledge of Cinema 4D is at an expert level as he is the author of the C4Depot Studio Kit and other products featured on this site. Kyle has been a digital artist since his teens and has always been creating in a 3D environment. You can e-mail Kyle by clicking on his name.

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James Steidl

Jamie does a lot of the modeling, web development, planning and marketing. Clients who have purchased James Steidl’s work include: Disney Studios, Universal Studios, 60 Minutes, The HIstory Channel, CNN, MetLife, Monster.com, The Hammond World Atlas (cover) Popular Science and over one million others.